Return & Refund Policy
Return & Refund Policy
Standard Returns Policy
We want you to be satisfied with your purchase from Coralcurb. If you are not satisfied with your purchase, you may return eligible items within 180 days of receipt.
Returned items that meet the requirements of this policy will be eligible for a refund. Please note that original shipping charges, if any, are non-refundable unless otherwise required by applicable law.
Return terms may vary during certain promotional periods. If a promotion includes specific return conditions, please review the applicable promotional terms and conditions before placing your order.
For Coralcurb products purchased from an authorized third-party retailer, please contact the retailer directly regarding its applicable return or exchange policy.
Return Process
To initiate a return, please contact us at:
Email: support@coralcurb.com
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
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Photographs where applicable, particularly for damaged or defective items
Our customer support team will review your request and provide you with the appropriate return instructions.
Please contact us before sending your return so that we can properly identify and process your package.
Return Warehouse Address
Approved returns should be sent to:
Jiuyan (Wuhan) E-Commerce Co., Ltd.
Room 01, 5th Floor, Unit 1, Building 18
Shanhujian, Phase I, Country Garden Eco City
No. 2 Huacheng Avenue, Huashan Town
Wuhan East Lake High-Tech Development Zone
Wuhan, Hubei, China
Important: Please contact support@coralcurb.com before returning any item. Customers should follow the return instructions provided by our customer support team to ensure that the returned package can be correctly identified and processed.
Damaged Items
If your order arrives damaged, please contact us within 14 days of receiving your order.
Send an email to:
Please use the subject line:
DAMAGED
Your email should include:
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Your order number
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A description of the issue
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Clear photographs showing the damaged item and, where relevant, its packaging
Our customer support team will review the information provided and advise you of the next steps.
Missing Items
If you have not received all items included in your order, please contact us at:
Please use the subject line:
MISSING ITEM
Include your order number and details of the missing item(s) so that our team can investigate the issue and assist you.
Refunds
Once an eligible return has been received and reviewed, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your bank, card issuer, or payment service provider.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
Contact Us
If you have any questions regarding returns, refunds, damaged items, or missing items, please contact us:
Company: Jiuyan (Wuhan) E-Commerce Co., Ltd.
Website: https://www.Coralcurb.com
Email: support@coralcurb.com
Registered Business and Return Warehouse Address:
Room 01, 5th Floor, Unit 1, Building 18
Shanhujian, Phase I, Country Garden Eco City
No. 2 Huacheng Avenue, Huashan Town
Wuhan East Lake High-Tech Development Zone
Wuhan, Hubei, China