Shipping & Delivery
Shipping & Delivery Policy
Last Updated: August 13, 2026
At Coralcurb, we aim to provide clear and accurate shipping information so that customers understand how their orders will be processed and delivered.
Delivery time consists of two parts: processing time and shipping time.
Order Processing Time
Most orders are processed within 1–3 business days after payment has been successfully received and the order has been verified.
Order processing may include:
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Payment and order verification
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Product preparation
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Quality inspection
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Packaging
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Handover to the applicable shipping carrier or fulfillment facility
Orders may be fulfilled from different warehouses or fulfillment facilities depending on product availability, inventory location, and the customer's delivery destination.
Processing times may be slightly longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Local Warehouse Delivery
Selected products may be stocked in local warehouses and may qualify for delivery within approximately 3–5 business days after dispatch.
The 3–5 business day delivery estimate applies only to products that are available from a local warehouse and are specifically identified on the applicable product page as eligible for local or expedited delivery.
If a product page does not specifically state that the item qualifies for 3–5 business day local delivery, the standard shipping estimates listed below will apply.
Local warehouse availability may vary by product, destination, and current inventory.
Standard Shipping Time
For products that are not available from a local warehouse, estimated delivery times are generally as follows:
United States & Canada
Estimated Standard Delivery: 2–4 weeks
Australia & New Zealand
Estimated Standard Delivery: 2–4 weeks
United Kingdom & Europe
Estimated Standard Delivery: 2–4 weeks
Other Countries and Regions
Estimated Standard Delivery: 2–5 weeks
These estimates begin after the order has been processed and dispatched.
Delivery estimates are provided for reference and are not guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier performance, customs procedures, local postal services, weather conditions, public holidays, or other circumstances outside our reasonable control.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Products Shipped Separately
Some orders may contain products stored at different fulfillment locations.
As a result, items within the same order may be shipped in separate packages and may arrive at different times.
If an order is divided into multiple shipments, tracking information may be provided separately for each shipment where available.
You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages, unless otherwise clearly disclosed before purchase.
Shipping Protection
Where shipping protection or insured shipping is included with or purchased for an eligible order, additional protection may apply if the package is confirmed lost in transit or arrives damaged.
If you believe that your shipment has been lost or damaged, please contact:
Please provide your order number and any relevant photographs or supporting information.
We will review the circumstances and provide an appropriate resolution in accordance with the applicable shipping protection terms and our Return & Refund Policy.
Priority Shipping
Where Priority Shipping or another expedited shipping option is specifically offered during checkout, orders using that service may receive priority processing or shipping treatment.
However, selecting a priority service does not guarantee a specific delivery date unless a guaranteed delivery date is expressly stated during checkout.
Actual delivery time may still be affected by carrier delays, destination, inventory location, customs processing, weather, public holidays, or other circumstances outside our reasonable control.
Order Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation email containing your tracking number.
You may track your shipment using the tracking information provided by the carrier.
You may also check available tracking updates at:
Please note that tracking information may take several days to update after a package has been handed over to the shipping carrier.
Temporary delays in tracking updates do not necessarily mean that the package has stopped moving.
Delivery Delays
Although we work with our fulfillment partners and shipping carriers to deliver orders within the estimated timeframe, occasional delays may occur.
Possible causes include:
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High order volume
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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Transportation disruptions
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Incorrect or incomplete shipping information
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Remote delivery destinations
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Other circumstances outside our reasonable control
If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at support@coralcurb.com with your order number so that our customer support team can review the shipment status.
Lost Packages
If tracking information indicates that a shipment may have been lost, please contact us at:
We will review the available tracking information and, where appropriate, contact the applicable shipping provider.
Eligible lost-package claims will be handled in accordance with our applicable shipping and refund policies.
Damaged Packages
If an item arrives damaged, please contact us within 14 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the damaged item
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Photographs of the packaging, where relevant
Our customer support team will review your request and advise you of the appropriate next steps.
Changes or Cancellations
If you need to request a change to your order, please contact us within 24 hours of placing the order at:
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate changes before the order enters fulfillment or has been shipped.
However, we cannot guarantee that an order can be changed or cancelled after it has been submitted.
Once an order has been dispatched, we generally cannot change:
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The shipping address
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Product size
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Product color
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Product variant
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Items included in the shipment
Please review your order details carefully before completing your purchase.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@coralcurb.com.
We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by applicable law.
Contact Us
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Company: Jiuyan (Wuhan) E-Commerce Co., Ltd.
Brand: Coralcurb
Website: www.Coralcurb.com
Customer Support Email: support@coralcurb.com
Registered Business Address:
Room 01, 5th Floor, Unit 1, Building 18
Shanhujian, Phase I, Country Garden Eco City
No. 2 Huacheng Avenue, Huashan Town
Wuhan East Lake High-Tech Development Zone
Wuhan, Hubei, China